Hyatt
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Western Australia,
Australia
The Assistant Manager - Pacific School of Hospitality will be responsible for coordinating training activities in the Hotel to ensure the delivery, implementation and performance meet the aims and objectives of the Pacific School of Hospitality in order to deliver a consistent product and service that is excellent, innovative and customer-driven.
Objectives
To ensure that all training delivery complies with template standards, correct terminology, Brand Standards and agreed scripting in line with current Pacific School of Hospitality standards
To ensure all supporting documentation for each Task Breakdown - PowerPoint Presentation and Handout - that complies with template standards, correct terminology, Brand Standards, agreed scripting in line with current School of Hospitality standards
To agree and prepare supporting collateral to effectively communicate, market and inform Hotel Management Teams and Employees
To coordinate activities with our preferred RTO to ensure that we identify eligible employees to sign and register for accredited training under government training schemes
To ensure that our working relationship with our preferred RTO is in line with the aims, objectives and intent of the Agreement
To monitor and coordinate activities that ensure the Hotel / Division achieves it's commitment to the Pacific School of Hospitality.
Key Responsibilities
To work with and take advice from RTO National Account Manager to determine scheduling, processing and timing of related training administration.
To ensure communication within the Hotel / Division to appropriate key personnel of all scheduling, processing and timing of related training administration.
To identify all eligible employees for sign up on accredited training programmes covered by relevant government funding schemes and to ensure appropriate communication along with RTO National Account Manager.
To track all invoicing and incentive payments ensuring accuracy in process with our RTO and fulfilment with our contract
To work with and take advice from our RTO National Account Manager to progress traineeships and ensure highest completion ratios
To participate in Hotel Training Committee activities
To work with HR and Training Specialist to motivate, coordinate and activate Hotel Departmental Trainers
To work with Divisional Departmental Training Specialists to monitor, track and administer compliance of traineeships
To advice HR and Hotel Training Committee of successes, concerns and lapses in training outcomes
To plan, prepare, coordinate and conduct training as appropriate
To assess training sessions and evaluate outcomes in line with accreditation standards.
This is a fantastic opportunity for someone to further develop their career alongside a team that is focused on a clear HR and Skills Training strategy.
Qualifications
Ideally with a university degree or diploma in Hospitality/Hotel management.
Minimum 3 years work experience in a five star hotel environment.
Experience as an active "Departmental Skills Trainer" in Hotel Operations (Food and Beverage, Rooms or Culinary).
Immaculate grooming and a friendly and positive disposition are qualities necessary to be considered for this people orientated role.
A strong attention to detail and a professional and assertive approach is also necessary.
Only Permanent Residents or Citizens of Australia will be considered for this vacancy.
Primary Location: AU-Western Australia
Organization: Hyatt Regency Perth
Job Level: Entry Level Manager | Full-time
Western Australia, Australia
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