Hyatt
-
England,
United Kingdom
Hyatt Regency London - The Churchill is an international first class 5* business hotel nestled on the picturesque gardens of Portman Square, London W1, just 100 meters north of Marble Arch.
Innovation and an entrepreneurial spirit are the foundation for the way we conduct business. Our goal is to attract and retain a workforce that is comfortable in working in a luxury hospitality environment, and is motivated to provide a level of service, which is excellent, innovative and customer-driven, and reflects the local cultures where we do business. We believe we can accomplish this by being a "listening" company of well-informed, impassioned people.
The duties and responsibilities include but are not limited to:
Receives, processes and confirms that room reservations by fax, email and telephone according to department standards.
Enters reservation details including special requests into the Reserve 2 system, ensuring completeness and accuracy of information.
Amends, corrects and confirms reservations in the system as appropriate, recording all pertinent information.
Generates guest correspondence relevant to their reservations.
Accurately files and sorts all correspondence and updates as necessary, also helping to maintain archives.
Completes trace and RMK reports on a daily basis. Updating all information accurately and correctly in the system.
Checks all "No Show" reservations and charges them where appropriate.
Check reservations for the next day, by using the arrival report/correspondence files.
Checks emails and replies back within 24 hours
Qualifications
The ideal candidate will have relevant experience in the same or similar role within a five star hotel environment. Working knowledge of Reserve and Opera is preferable.
If you are a motivated, flexible team player with attention to detail and committed to guest satisfaction, we would like to hear from you.
Primary Location: GB-England
Organization: Hyatt Regency London - The Churchill
Job Level: Hourly/Entry Level Employee | Full-time
England, United Kingdom
|
|
|