Hyatt
-
Austin,
Texas
At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.
This individual is responsible for answering all incoming calls, handling guest mail and faxes, providing guests with hotel information and answering any questions relating to the hotel and local area. In addition, they will also handle guest's reservations questions, work as the main contact for all guest issues within the hotel and will be entering rooming lists, pre-blocking VIP's and other reservations type clerical duties as assigned.
The Reservations/PBX Phone Operator must be able to multi-task and work efficiently while handling a high volume of calls. This individual must work well under pressure, have good typing skills, a pleasant attitude and excellent phone demeanor. Previous customer service experience and excellent communication skills required. Schedule flexibility is necessary.
Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.
Qualifications
A true desire to satisfy the needs of others in a fast paced environment.
Refined verbal communication skills
Ability to sit for long periods of time
Must be able to work a flexible schedule, including weekends and holidays
Proficient in basic computer skills
Customer service experience required.
Previous Hotel experience preferred.
Primary Location: US-TX-Austin
Organization: Hyatt Regency Austin
Pay Basis: 9.5 Hourly US Dollar (USD)
Job Level: Hourly/Entry Level Employee | Full-time
Austin, TX
Austin, Texas
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