Hyatt
-
Washington,
District of Columbia
Job Description
Requirements
· Must have excellent working knowledge of Microsoft Office
· Must possess strong analytical and problem solving skills
· Must have the ability to perform a multiple of tasks with attention to detail
· Must be able to communicate effectively in written and oral forms
· Must have interpersonal skills to deal effectively with all levels of management
Specific Job Functions
· Develop, analyze, prepare, and communicate various reports for managements review on all aspects of customer satisfaction to include but not limited to Guest Satisfaction websites, Itendant, We Care Log, PM Engineering Program, Housekeeping Inspection Program, Deep Clean Program
· Provide input into and execute strategic plans to enhance Customer Service hotel wide, while remaining consistent with corporate directives.
· Formulate, prepare, and communicate reports for senior management on a daily, weekly and monthly basis, regarding both Customer Satisfaction indicators and Financial results.
· Continuously investigate new initiatives that will be suitable for implementation into our service culture and payroll cost reduction measures.
· Consolidates, simplifies and creates new and existing reports for easier analysis
· Ensures timely preparation of various reports in accordance with established practices and procedures, distributing reports to management as appropriate
· Monitors incentive programs and develops reports on overall effectiveness of these programs
This is not you typical career opportunity. This is the Hyatt Touch.
Primary Location: US-DC-Washington
Organization: Grand Hyatt Washington
Pay Basis: 15 Hourly US Dollar (USD)
Job Level: Hourly/Entry Level Employee | Full-time
Washington, DC
Washington, District of Columbia
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